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Pet Insurance Claims Handler

North End, Portsmouth
£17,250 - £21,250 + Excellent Benefits

Full- Time and Part Time Positions Available


Monday – Friday shifts between 8am & 6pm
Saturdays – 1 in 7 which is 9am- 5pm

  • Are you a registered Veterinary Nurse?
  • Have you had experience with animals that have medical needs?
  • Do you have a degree or qualifications in veterinary practices or pharmacology?

If you have answered YES to any of the above then this may be the role for you!

As a Pet Claims Assessor, you will be part of a Pet Insurance Claims Handling Team ensuring the efficient and professional handling of all aspects of Pet Insurance Claims.


My client is an innovative and entrepreneurial group of companies specialising in Motor, Home and Pet Insurance Services., who are very proud to have featured highly in the ‘Sunday Times Top 30 Big Companies to Work For’

This is a fantastic opportunity to join a dynamic, fun and vibrant office. You will receive top quality in-house training and you will be supported every step of the way. There is excellent potential to encourage your personal development and experience with the ability to gain qualifications while you work!

Duties Include:

  • Answering calls in a timely manner to assist customers with their needs.
  • Review incoming forms and ensure claims, pre-authorised and reviews are settled
  • Liaising effectively with all departments to improve communication and reduce errors.
  • Communicate effectively with veterinary practices, breeder and affinity partners to ensure all information is gathered in order to settle claims accurately.
  • Management of incoming/outgoing calls and emails to resolve queries and gain information in relation to payment/s of the policy.
  • Essential Skills:

    • Medical, pharmaceutical or veterinary experience is required
    • Team player
    • Results orientated
    • Good communication skills at all levels
    • Ability to remain motivated in a changing working environment

    What’s on offer?

    • Free on site Gym
    • Service canteen
    • Dress down Fridays
    • Voucher giveaways
    • All-inclusive events

    Job Reference : ASR 0010

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    T : 01892 55 33 55